Terms and Conditions

Please read the following carefully, if there is something you then need to discuss please do so, we will do our best to be flexible. We do hope you enjoy your cruise and keep coming back as others do.

1) Definitions: In these terms & conditions, the company means ‘Myrivercruising’ and ‘The Hirer’ is the person(s) named on the booking contract and who is responsible & liable under this agreement.

2) Booking Agreement: Once a booking confirmation has been given by the company to the hirer, the booking is a legally binding contract and the hirer is responsible for ensuring all payments are paid promptly within the given timescale and that all members in the party booking are aware of the terms & conditions as laid out in this document and abide by them.

3) Prices & payments: Prices are inclusive of VAT. Prices are in pounds sterling. The hirer shall pay for all bank transfer charges and credit card charges should they be incurred (i.e. in overseas transactions, PayPal charges and similar) and for any difference in conversions from foreign currencies. There is no charge for debit card transactions. A Deposit of £300 is due at time of booking where the booking is more than 8 weeks in advance. The balance is due not less than 8 weeks before the booking start date. For bookings made within 8 weeks before the booking start date, payment in full is required at the time of booking. If the hirer wishes to cancel the holiday within 8 weeks of the holiday start date, there is no refund. Any outstanding monies owed are still due to be paid. If the hirer has good reason to cancel ( i.e serious illness or bereavement) MyRiverCruising will, in its discretion, try and assist to provide an alternative holiday date. An admin charge of £50 will be applied in this eventuality. For cancellations made 12 – 8 weeks before the start date, the booking deposit is non refundable and half the outstanding balance is due. Cancellations made more than 12 weeks before the start date will result in the loss of the booking deposit. We strongly advise all hirers to take out holiday insurance to cover cancellation. For day /evening cruise bookings, the booking price is that originally booked by the hirer. In the event of additional guests being added, the hirer simply pays the extra guest price. In the event of fewer numbers being able to attend, there is no reduction in price and the original agreed price still stands.

4) Number of persons: No person in excess of the number agreed at the time of reservation may occupy the boat. The number of people occupying the boat may not exceed the number on the booking form. Breach of this rule will terminate the contract without recompense to the client. Should you have guests visiting, please advise us before the booking. The total number of people on board (including those in your party) must not exceed 6 persons on boat Gina, 8 persons on Boat Gema and 8 persons on Boat Geanna (11 on static holidays).

5) Health & safety: All persons using any part of the premises, boats or facilities, for whatever purpose and whether by invitation or otherwise, do so at their own risk, unless injury or damage to person or property sustained within the premises, boats or facilities was caused by, or resulted from our negligence or deliberate act or that of those for whom we are responsible.
5a) Myrivercruising has taken all reasonable steps to ensure that all aspects of our cruises or holiday cruises are carried out punctually and efficiently. Myrivercruising does not however, accept any responsibility for lateness or delay of the hirer, for any loss or damage to hirer’s luggage, personal possessions or other property, nor for any injury or accident suffered by hirer’s or their crew during the course of the hire period, howsoever caused.
5b) Myrivercruising reserves the right to cancel or alter all or any part of any cruise without prior notice, where it considers in its absolute discretion that there might be any risk to your comfort, health or safety or that the river conditions are unsafe for vessels to navigate as stated by the displayed ‘Red Boards or Yellow Increasing’ as displayed by the Environment Agency. In this event, for day /evening cruise bookings or self drive boat holidays, Myrivercruising will offer an alternative cruise / holiday date or a credit note for a future booking of the same value. In the event of ’Red Boards’ any bookings on boat Geanna, where the boat is already in the holiday destination mooring, will still go ahead as the nature of this boat is to provide holiday accommodation in the destination choice originally agreed by the hirer and company. For self drive holidays the £400 will be refunded if it is unsafe for hirers to drive the boat due to ‘Act Of God.’
In the event of severe weather or strong stream conditions it will not be safe to offer the complimentary cruise on Geanna . No refund /part refund / compensation will be offered in the event of the cruise not going ahead.
5c) To minimise fire hazard and for your safety, all boats are fitted with smoke detectors and smoke alarms. Under no circumstances must there be any smoking or naked flames (other than those on the gas hob) anywhere on the boat.
5d) In accordance with The Environment Agency (Thames Region) By-laws, all music must be kept to a minimum noise level so as not to disturb others or wildlife. In addition all music must be stopped when approaching and passing through a lock. Hirers are requested to control their parties from making undue noise when passing through a lock, and particularly late at night. Hirers are respectfully reminded to consider other river users and to keep all noise and music to a minimum so as not to disturb the enjoyment of other users of the River
5e) All rubbish must be disposed of in bins and under no circumstances must any rubbish be thrown in to the Thames which is a contradiction of the by-laws.
5f) Hirers of self drive holidays must not attempt to drive / navigate the boat whilst under the influence of alcohol or drugs (including medicinal drugs which affect ability to drive or operate machinery). This applies to the helmsman and crew.
5g) Life jackets must be worn at all times whilst the boat is underway by all persons on board.

6) Pets: The hirer must obtain prior permission if they wish to bring their dog. The hirer must tell the company that they are bringing their pet when making the booking. The hirer must bring a pet-blanket or pet-basket as pets are allowed only on the clear understanding that in no circumstances may they lie on the bedding or on chairs. The hirer must also bring their dog’s own feeding and water bowls. Dogs must not be left unattended in the boat or elsewhere. If subsequent to making the booking the hirer wishes to take their dog or to take another dog, then please contact us so we can book this. If extra cleaning of your boat is required after the hire period because of the dog, a charge may be made. In the interest of visitors’ safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dogs are muzzled as required by government legislation.Registered assistance dogs will be accepted free of charge.

7) Unreasonable behaviour. Myrivercruising has the right to repossess a boat at any time if in the reasonable opinion of myrivercruising, the hirer or any member of the party is unsuitable to remain in charge because of age, ill health, inexperience, suspected or actual influence of alcohol or drugs or any other reason, or because of irresponsible behaviour which is causing or is likely to cause danger to themselves or any other person(s) or damage to any property. In this situation, Myrivercruising will have no further responsibility or liability and no refunds will be made or expenses met.

8.) Exemption: For boating holidays, hirers are recommended to take out personal insurance. Myrivercruising shall not be liable for any matters arising from any cause beyond the company’s control or not due to the company’s negligence or wilful default including (without limitation) personal injury or death of hirer’s or their crew and passengers, loss or damage to property, breakdowns and mechanical delays, defects, damage, weather conditions, shortage of water, non availability of fuel, or in respect of any consequential loss, damage, injury or claim.

9) Complaints: At the handover, the hirer shall check the contents of the boat and equipment fully. In the unlikely event of any deficiencies or shortcomings, the hirer must notify the company at the handover. The hirer shall sign an acceptance form before departure and thereafter the hirer is completely responsible for the boat, its operation, its equipment until it is handed back to myrivercruising at the end of the hire. Any short comings subsequently discovered, shall be notified immediately to the company by telephone in order to give the company the opportunity to take any necessary remedial action. Myrivercruising shall not be liable for any matter which is not notified immediately and in any event shall not be liable in respect of any matter which is notified at the end of the hire period.

10) Third Parties: The parties agree that no person who is not a party to this agreement may enforce any term of this agreement and that the contracts (Rights of third parties) Act 1999 shall not apply to this agreement or to any document entered into pursuant to this agreement. Boating Holidays specific terms & Conditions

11) Age limits, group bookings and unsuitable hirers: The hirer must be aged 25 years and over and must be present on the boat during the hire period. The boat must not be driven by anyone under the age of eighteen unless closely supervised by a competent adult. Where a boat is occupied by a group of mainly young persons, the hirer will ensure that a responsible person, over the age of 25 years, will be present on board and in charge of the group. The company, in its discretion, may cancel any booking in contravention of this condition, before or on the start date. In this event, any monies paid will be forfeited unless the company can re-let the boat. An administrative charge of 15% of the total booking price will be due in the event of the boat being able to be re let.

12) The boat will be left in a clean and tidy condition with all washing up completed and all dishes put away and bins emptied. The Hirer shall make good/and or pay for all losses, damage or breakages to any fixture, fittings machinery or equipment. The Hirer will be liable for any costs incurred by Myrivercruising in respect of specialist cleaning due to vomiting or spillage by the hirer or any of the hirer’s guests or pets during the hire13) Mooring fees: It is the hirer’s responsibility to pay all mooring fees for the nights that they are moored in a location for the boat. Mooring fees vary according to where the boat is moored (in some locations there are no mooring fees). The hirer is liable for all Non payment of fees or ‘penalty notices’ issued due to late payment or non payment. Hirers are advised to display the mooring tickets visibly in the window (bank side). It is the hirer’s responsibility to ensure that mooring fees are paid promptly and visibly displayed.

14) Collection and return of self drive narrow boat Gina and Gema: Reservations commence promptly at on the allocated time in the booking contract on the day of arrival with tuition in the handling of the boat. The hirer must inform the company by phone immediately of any likely delay in arrival. If the delay is significant and affects the departure times of other cruises, then the hirer will be given an alternative later boarding time which may result in the first night being spent at the boarding point. The company will endeavour to do the boat handover and give the tuition as soon as reasonably possible. It is the hirer’s responsibility to arrive on time and no refunds or compensation will be given for loss in holiday time due to the late arrival of the hirer. The hirer will be required to check and sign for the contents, inventory and boat inspection before the boat is handed over. Hirers are responsible for ensuring their cruising schedule allows time for unforeseen contingencies so as to permit the return and vacation of the boat no later than 10.00am on the return date. Breach of this condition will incur an additional charge of £75 per hour or part thereof. In addition, the hirer will be liable for any extra costs and/or damages incurred by the company as a result of the boat not being available on time for the next hirer. This includes not having the boat tank refilled. Where the company has to recover the boat and return it to base, the hirer shall be liable for all the costs involved.

14a) Self Drive Holidays At the start of the hire period, thorough training will be provided by a qualified RYA instructor. Following the tuition, if it is in our opinion that the hirer is unable to safely drive and control the vessel safely without risk to themselves and others, then myrivercruising reserves the right not to permit the boat to be driven or crewed by the hirer. In this eventuality, the hirer can either pay for a skipper to pilot the boat for the duration or part duration of the hire period or they can stay on the boat moored up for the duration in a nearby location, but will not be allowed to drive the boat. No refund or recompense will be given in this eventuality. Hirers are not permitted to moor up overnight at the base as it is a working boat yard and no overnight mooring is allowed.

15) Check in times for Boat Geanna Reservations commence 15.00hrs on the day of arrival (April – September) In the event of you being delayed at the start of your holiday please notify us as soon as possible by phone so we can make arrangements to meet you at Boat Geanna. For self drive holidays, you must inform us immediately you know you are likely to miss the departure time. If your delay is significant and you arrive after 17.30hrs (April – August months) 15.00hrs (Sept – October months), it may not be possible to do the boat tuition on your starting day as we are unable to cruise after dusk. In this event we offer the following alternatives: You will spend the first night at the boarding point (or moored nearby) and we will try as far as reasonably possible to do the handover the following day. The time of your cruise the following day is dependent on extra crew being available as other cruises may well be operating. In this event a charge of £150 will be made to cover this cost. Your holiday will continue at the starting point until crew are available. No refund or compensation will be given in the event of your holiday booking being altered due to your missed departure time.

15a) Check out times for Boat Geanna is 09.30am on the final day. The boat must be vacated by this time with all bins emptied, dishwasher emptied and washing up completed and put away.

16) Self drive boating holidays Insurance & Accidents: Insurance: The boat is insured including its equipment and inventory against public liability risks. Personal accidents or loss or damage to personal effects are NOT covered. The hirer and their crew are advised to take out their own personal insurance cover, including cancellation insurance. Boat insurance and public liability insurance is included. the boat insurance excludes: damage to the rudder due to contact with a lock sill, speeding, skeg or stern gear, TV aerials, chimneys or malicious or intentional damage to the boat. The hirer is responsible for the safe return of the boat and for its safe navigation during the hire period. In the event of any accident or damage to the boat or other craft the hirer must:
16a) Obtain and record the name and registration number of the other boat and names and addresses of all parties involved, including the other boat owners and boat hirers and any witnesses.
16b) Notify the company immediately by telephone with full details of the accident including damage incurred.
16c) Not in any circumstances admit or allow other persons to admit liability to any other person
16d) Not to carry out or have carried out repairs without the consent of the company.

17) Breakdown, damage and repairs: It is the hirer’s responsibility to take reasonable care of the boat and its equipment and to return the boat in a clean and tidy condition. The hirer shall notify the company in the case of breakdown, damage, theft or loss and shall comply fully with the instructions of myrivercruising. The hirer must not have repairs undertaken without the company’s prior approval and consent. Myrivercruising will endeavour to provide assistance as soon as reasonably possible. The hirer is responsible for getting the boat off mud banks or from where it has gone aground. The hirer is responsible for removal of weeds and debris, rope and other matter entangled in the propeller. The engine must be turned off and the key must be removed from the ignition when this is being carried out. The hirer will notify the company if any of these operations cannot be carried out without risk or accident and damage. The hirer shall have no claim on the company as a result of failures of the boat or breakdown and its equipment or for any delays caused by repairs to the boat. Failure to comply with the company’s instructions may result in the hirer being liable for any damage or loss incurred.

18) TV Signal: Boat Gina and Gema are fitted with a digital TV aerial and Geanna with a satellite and also TV aerial. Sometimes it is not possible to receive a signal (i.e. if trees are close by). Should it not be possible to receive a signal, there will be no refund or compensation given.

19) Alterations to Mooring destination or activity: Boat Geanna (Skippered widebeam) While every effort is made to moor in the requested destination place in accordance with the description of the Holiday destination cruise requested, myrivercruising.com does not accept responsibility for every detail of the same if it transpires the mooring places in the desired location are all taken or have been made unavailable by means beyond our control. Every effort will be made to secure a mooring as close as possible to the original location. No refund or compensation will be given in this event. Myrivercruising reserves the right to move the boat to a nearby water tap in order to refill the water tank. We will make every effort to moor the boat at the same place prior to removal but this may not always be possible. Clause 9 then applies.

20) Boat Geanna Mooring: (static holidays) Once moored up by the crew, the boat must not under any circumstances be moved or attempted to be moved by you or any other persons other than those authorised by myrivercruising.com. All ropes used to moor the boat must not be moved or altered. If there is any reason the boat needs to be moved or ropes altered, then you must contact myrivercruising immediately and we will endeavour to assist as soon as is reasonably possible.

21) Boat Geanna day-to-day operation: The boat is fitted with a generator for electricity on the boat which is needed for approximately 2 -4 hours a day to maintain electricity levels (static holidays only). This must be turned off by 21.00hrs and not turned on before 09.00hrs so as not to cause a disturbance to others on the river. When not on board, the generator must be turned off and not left running. An additional charge for diesel will be made for excessive use of the generator or for the depletion of batteries if the generator is not run for sufficient hours. The solar panels will help maintain battery levels but are not sufficient to supply power to the 230v system.

22) Toilets: The toilets in Boats GINA and GEMA are fitted with a macerator. Only ingested matter and toilet tissue provided may be flushed down the toilet. Under no circumstance are any other items to be put in the toilet (wet wipes, nappies, sanitary items, other tissues etc) as these will block the toilet. A charge of £75 will be made in the event of the toilet becoming blocked due to these items. The hirer shall notify the company immediately should the toilet become blocked. A bin is provided for disposal of items. The toilets in GEANNA are cassette toilets. When toilet cassettes are full, guests must stop using that toilet. Spare cassettes are supplied and stored in the bow and stern lockers. The changeover of cassettes is easy and will be explained in the boat handover. If cassettes are left over-flowing, the extra cleaning cost £75 will be deducted from the breakage deposit. Full cassettes may be left in the stern locker and will be collected for emptying by myrivercruising staff. It is the responsibility of the hirer to acquaint each member of his party with the above conditions of hire as laid down by the company.

It is the responsibility of the hirer to acquaint each member of his party with the above conditions of hire as laid down by the company.